Men's UGG Classic Short Gen II

Love my uggs. Great inside and outside with the improved soles. Extremely fast postage and excellent packaging.

Good fit, comfortable to wear
Arrived in a good time good packaging

I want to be able to return these and swap them for a 9 size? Is this possible?

Product received seemed fine, however, I needed to exchange the size. I received the box in a damaged condition and after corresponding with customer service initially, I was advised I would need to pay the $15 repackaging fee even though it was delivered in this condition.
I have emailed twice since they advised this to ensure they acknowledge the pictures I have sent & they have stopped responding.
I understand it's only $15 but the onus should not be on the customer for this but their courier. This is according to the consumer affairs website, so i will be following this up. They sent it in a soft bag & yet I'm supposed to pay for their damaged box.

Very disappointing that this is the way they handle customer care & refuse to respond to address & resolve the issue.

Absolutely amazing and warm love them